Sale Items: We do not accept returns on sale items, so please reach out with any questions before you make your purchase!
Please allow between 5 days (for most products) and 2 weeks (for large prints) for an item to get to you. If you need something immediately please reach out directly and we will work with you to make that happen as fast as we can. Small company style.
WE SHIP USPS - PLEASE USE YOUR PO BOX IF YOU HAVE ONE AND YOU KNOW USPS DOES NOT DELIVER TO YOUR HOME.
Unless noted, we charge for shipping.
Note: There has been an increase in theft within the US postal service, we can not be held responsible for stolen packages once an item has ben delivered. There are also significant delays due to covid, please be patient, items are on their way! :)
We currently do not ship outside of the U.S.A but will do so soon!!
While we’d love to have a return policy that looks something like this: Return any time for any reason for a full refund even if you’ve had the item for weeks and have worn it into the ground! We just can’t do that.
We wish we could! We honor our customers + we need to stay in business and appreciate your understanding.
What we can offer you is 100% full refund minus your original shipping costs if the hat isn't what you were expecting and if there is a defect - yes, this sometimes happens even to the best of us).
If you'd like to return an item it needs to be returned in perfect condition with all tags attached in order to get a refund minus a restock fee of $5.00. So you will be refunded for the product minus the original shipping fee and restock fee.
Please send to:
Next Level Resource Partners | Katherine Homes Returns
Please put your original order number and name in the box. :)
600 W Bayaud Ave, Denver, CO 80223
We can not offer you a placement if it’s lovingly worn or lets say, your dog ate it, it go lost down the Colorado River or on a plane back from wherever it was you were.
Please also note we do not pay for shipping on returns or exchanges.
Wood Stickers: Please make sure you have read ALL instructions. If you do not wash the location of where you will be placing the sticker properly, it will not adhere correctly. These stickers are made to last! They do not fall off after getting wet, unless it was user error ;)
Made to Order XL Prints: Unless there is an issue with it we do not accept returns on prints.