Sale Items: We do not accept returns on sale items, so please reach out with any questions before you make your purchase!
Shipping Domestic
Please allow between 5 days (for most products) and 2 weeks (for large prints) for an item to get to you. If you need something immediately please reach out directly and we will work with you to make that happen as fast as we can. Small company style.
WE SHIP USPS - PLEASE USE YOUR PO BOX IF YOU HAVE ONE AND YOU KNOW USPS DOES NOT DELIVER TO YOUR HOME.
Unless noted, we charge for shipping.
Note: There has been an increase in theft within the US postal service, we can not be held responsible for stolen packages once an item has ben delivered. There are also significant delays due to covid, please be patient, items are on their way! :)
International Shipments
We currently do not ship outside of the U.S.A but will do so soon!!
Returns
If you the hat isn't what you were expecting, and you'odl ike to return it, we offer a 100% full refund minus your original shipping costs and a return fee. You must send an email within 14 business days to process a return. It costs $5.00 per order + $1.50 per additional item for a restock fee. We will refund you the cost of the hat, minus shipping costs and restock fee. We do not pay for you to return the item to us.
We are a small company that can not pay for returns. We appreciate your understanding! Just a small fun fact - very few people return our products! :)
Please email us at info@katherinehomes.com letting us know which product you plan to return and your order #.
Please then send to:
Next Level Resource Partners | Katherine Homes Returns
Please put your original order number and name in the box. :)
600 W Bayaud Ave, Denver, CO 80223
Defects
We can not offer you a replacement if it’s lovingly worn. Wear and tear is a natural part of a product.
If you have had the hat for less than 3 months and notice a defect (that isn't a lovingly worn issue), please reach out with photographs promptly. We can help you if you reach out beyond this time.
If you purchased the product from another store, please reach out to them directly.
Prints: All prints are made to order. Unless there is an issue with it we do not accept returns on prints.